Frequently Asked Questions

• How do I set up my online ordering account?
  • How do I set up an online ordering account if I AM currently a CCS client?
    • If you are an existing Corporate Coffee Systems client, you must have your account created by someone at Corporate Coffee Systems. You can also create your online ordering account automatically online. Simply Click Here You will be brought to a page that allows you to select if you are a new or existing client. Click on the upper blue box for existing clients. You will be asked to provide your name, email address, password, and a valid Corporate Coffee Systems account number in order to create your account.
  • How do I set up an online ordering account if I am NOT currently a CCS client?
    • If you are an not existing Corporate Coffee Systems client, you must have your account created by someone at Corporate Coffee Systems. You can initiate the process online. Simply Click Here You will be brought to a page that allows you to select if you are a new or existing client. Click on the lower pink box for new clients. Fill out the form as completely as possible and someone from CCS will contact you promptly to set up your account.
• How do I login to Corporate Coffee Systems' online ordering?
  • You must be a member to login. Click LOGIN on the menubar. You will brought to the login page. Simply type your E-mail address and password in the login box provided.
• Common questions about the custom products page/feature
  • What is the Custom Products page?
    • The Custom Products Page is "your" list of items that you purchase from Corporate Coffee Systems at special pricing on a regular basis. The purpose of the Custom Products page is to provide a fast and easy method for you to order the merchandise you order most frequently or that is important to you. Only a member will see/establish a Custom Products List. To add an item to your Products Order page, simply find the item anywhere on the website: via search, catalog, product detail, etc. Then click the hyperlink under the item that says "+ To Custom Products" and the item will automatically show up along with your other items on the Custom Products Page.
  • How do I Order item(s) from Custom Order Page?
    • You can select quantities for all the products you want to order, select the unit of measure you would like to purchase them in, and then hit any ONE add to cart button to have all the items added quickly to your cart. Once an item has been added to your cart, a green checkmark will appear next to it.
  • How do I Add/Remove Items on Custom Products Page?
    • To add an item to your Custom Products page, simply find the item anywhere on the website: via search, catalog, product detail, etc. Then click the hyperlink under the item that says "+ To Custom Products" and the item will automatically show up along with your other contracted items on the Custom Products Page. To remove an item from the Custom Products page, just click the hyperlink under the product that says "Remove From Custom Products" and the page will reload with that item removed from the Custom Products list. Please note that you can only remove items that you have added yourself. Items that you receive contracted pricing on will always display on the Custom Products page.
• I just received an email reminder to order, but I don't need supplies. Do I need to do anything?
  • When you receive an email reminder from Corporate Coffee Systems, we are just reminding you that we are going to be in your area on your scheduled delivery day to deliver goods and/or perform service/maintenance. If you do not need anything, there is no need to respond or contact Corporate Coffee Systems. You can always order at any time when you need something; the email reminders just serve as an extra part of the online client services.
• I forgot my password - can you send it to me?
  • If you've forgotten your password, simply click on forgot password link on the member login page, enter your login email address, and we will promptly E-mail you your password.
• How do I Add/Remove Items in the Shopping Cart?
  • To add an item to your Shopping Cart, simply select an amount in the quantity drop down box located near the item price. Then select the unit of measure you would like to purchase the items in. Clicking any ONE add to cart button on a page will add all the items you have selected to your cart at once. You can add an item(s) from all Searches, Product Catalog, History and Custom Order Pages. To remove a product from your Shopping Cart, go the Shopping Cart page, click on REMOVE checkbox or set the number in the quantity box to zero (0) and update the cart. Just click on the words "Proceed to Checkout" in the small cart on the right side of the page or "View Cart" located many places on the site. This will take you to the Shopping Cart page. From there you can view all the items in your cart, remove products or change product quantities, continue shopping, or proceed to Checkout. From any page that displays a list of items, you can simply add quantities in the quantity box, select a unit of measure, and just hit add to cart next to any item to quickly add all the items on the page to your cart. You will always see your cart contents on the right side of the screen under the search box for quick reference.
• What does the order history page let me do?
  • The Order History page displays your online order history with Corporate Coffee Systems. It shows you a brief summary of each order you have placed online and allows you to re-order items directly from the history page. Please note online order history will not show orders you have phoned or faxed in to Corporate Coffee Systems.
• How do I locate products I am looking for?
  • We provide the most flexible Search capabilities in the industry. With over 25 years experience in dealing with clients we know what a client requires in order to locate a product. You can search by SKU by entering any part of a product number. We always provide a Search box located near the navigation menu. Simply enter anything you want and we will respond will all products that meet your selection criteria. The system has most products identified by “keywords” and we search those “keywords” as well as all of the information associated with a product that relates to your selection criteria. We suggest that when you do not know the entire product number that you enter whatever information you do have.
• I've used the search feature, but I still can't find what I want. What should I do?
  • If you have this much difficulty in locating the product you require, we just may not carry it online. However, we can almost certainly order any item(s) you are looking for. Please contact us by clicking here and we will attempt to assist you.
• What happens if I order an out-of-stock item?
  • When your delivery arrives, any items out-of-stock will be noted on your printed invoice. We will deliver these items as soon as we receive them. If you do not want us to deliver the out-of-stock items please contact us and inform client services to cancel the backorder.
• Do you have a printed catalog?
  • Yes. If you would like a copy of the Corporate Coffee Systems Product Catalog, you can e-mail info@corpcofe.com or 1-800-284-2677 extension #1 and we will put one in the mail for you. Please provide us with your account number, company name and whose attention we should mail the catalog to. You can also view a PDF of our brochure online on our content site under "About CCS", as well as on our home page.
• Do you charge sales tax?
  • Because Internet vendors are required to collect sales tax in any state where they have a physical presence, we must charge sales tax in those jurisdictions. Sales tax does not currently display as part of the order total on your online receipt. Our online ordering software may have this capability in the future.
• What type of payment methods do you accept?
  • In addition to accepting payment by check in thirty (30) days, we accept payment with VISA/MasterCard, American Express and Electronic Funds Transfers. If you would like to discuss payment terms our accounting department is available to provide you with all the necessary information you can contact them at finance@corpcofe.com or 1-800-284-2677 extension 2.
• Why do I have to enter my P.O. # when ordering online?
  • Purchase order requirements are set by your company, not by Corporate Coffee Systems. If you do not use purchase orders, you will not receive an alert. Purchase Order numbers can be entered in the Purchase Order Number Field when checking out. For companies that require a PO number when placing an order, you will be alerted in the checkout process that one is required to complete the order.
• How can I change my online Shipping Information?
  • To ensure the security of our clients, at the time of checkout, Corporate Coffee Systems makes available only those shipping locations that have been approved by your company over the phone or via email with us. If you would like to add a shipping location, simply fill out required shipping information. Corporate Coffee Systems will verify that the shipping address is valid and add it into our system, so next time you log into our website to shop, you should see your new location. If you currently only have one shipping location, we will populate the checkout information by default. If for some reason you do not see a shipping location you have, please contact us and we will assist you.
• How long does it take to get my order delivered?
  • All orders received by 3pm via the website for Manhattan deliveries will be delivered the following business day. All other areas will be delivered on their next scheduled delivery day. If you are not sure when that day is or need special arrangements made then please contact client services at info@corpcofe.com or 1-800-284-2677 extension 1 to discuss what options are available.
• Can I cancel an order after it has been submitted?
  • Once it has been submitted online the order has been placed. To amend or cancel an order, please contact info@corpcofe.com or call 1-800-284-2677 extension # 1.
• What is your Privacy Policy?
  • We recognize the sensitive nature of your personal account information. For your protection, all information transmitted to us while visiting our Web site is secured using the latest technology in software encryption and security. We use the information collected to process orders and to provide you a personalized shopping experience. We also use information gathered to send promotional material about Corporate Coffee Systems from time to time. This promotional material is opt-in and users may opt-out of future mailings by following the instructions located within the mailing itself.
    You can read our full Privacy Policy {Click Here}
• How do I upgrade my Internet Explorer browser to the latest version?
  • 
    Internet Explorer 9
    If you're running Windows Vista or Windows 7 on your computer, you can install Windows Internet Explorer 9 to replace your existing version of Internet Explorer. Click Here To Download Internet Explorer 9.0
    You will need to know which version of Windows you are running, to select the proper version of IE 9. The terms 32-bit and 64-bit refer to the way a computer's processor (also called a CPU), handles information. The 64-bit version of Windows handles large amounts of random access memory (RAM) more effectively than the 32-bit version. If you need help finding out which version of Windows you're running, see Is my PC running the 32-bit or 64-bit version of Windows?
    
    Internet Explorer 8
    If you are not running Windows 7, or are running an older verision of Windows Vista, you can download Internet Explorer 8 which, works with all versions of Windows XP and Windows Vista. Click Here To Download Internet Explorer 8.0
    
    Internet Explorer 7
    If you are using Internet Explorer 6 as your current web browser and are running Microsoft Windows XP Service Pack 2 or Service Pack 3, then you can upgrade to Internet Explorer 7 only: Click Here To Download Internet Explorer 7.0
    
    Contact client services at info@corpcofe.com or 1-800-284-2677 extension 1 if you need further assistance.
    
    
• How do I install/upgrade my browser to Firefox (latest version)?
  • 
    Install Firefox
    Download the latest version of Firefox. Start the process by clicking Run. Your download should begin automatically. If not, click here. It could take a few minutes.
    
    Update Firefox By default, Firefox is configured to automatically check for updates for itself and notify you when one is available. When prompted, just click OK and the newest version will be downloaded and installed on your computer. You'll need to restart Firefox to begin using the new version. For further FAQ's on updates, please click here
    
    Contact client services at info@corpcofe.com or 1-800-284-2677 extension 1 if you need further assistance.
    
    
• How do I install/upgrade my browser to Google Chrome (latest version)?
  • 
    Install Google Chrome
    It's free and installs in seconds for Windows XP, Vista, and 7. Download the latest version of Google Chrome.
    
    Update Google Chrome
    To make sure that you're protected by the latest security updates, Google Chrome automatically updates whenever it detects that a new version of the browser is available. The update process happens in the background and doesn't require any action on your part.
    
    Check for updates
    Updates are available if the wrench icon on the browser toolbar shows a little arrow. To apply the update, just follow the steps below:
        1. Click the wrench icon on the browser toolbar.
        2. Select Update Google Chrome.
        3. In the confirmation dialog that appears, click Restart. The browser saves your opened tabs and windows and reopens them automatically when it restarts. If you'd prefer not to restart right away, click Not now. The next time you restart your browser, the update will automatically be applied.
    
    Contact client services at info@corpcofe.com or 1-800-284-2677 extension 1 if you need further assistance.
    
    
• Who do I contact about problems with your site?
  • Contact client services at info@corpcofe.com or 1-800-284-2677 extension 1. Please provide them with your account number and the specifics of the problem that you encountered. We will address the problem immediately and let you know when it is resolved.